How to Initiate a Return
Email us at Sales@REV3D.com
DID YOU RECEIVE A PRODUCT DAMAGED IN SHIPMENT?
If your product was damaged in shipment, please take pictures as soon as possible. Please send us an email Sales@REV3D.com with all pertinent information regarding your order and we will make sure to get the exchange initiated as soon as possible.
PACKAGING
In order get a full refund, you must return your item(s) with the packaging in original, intact condition. Please don’t return an item with damaged packaging.
Returned items must be enclosed in their original packaging. This includes all boxes, plastic containers, plastic bags, and equivalent protective packaging.
Items sold in vacuum sealed packaging cannot be returned if they are opened. If non-resalable packaging is not intact, the item is no longer in “new condition”.
Original packaging that has been torn open or damaged cannot be accepted.
Original packaging also includes all tags, information booklets, instructions, stickers, etc.
Please pack your returns securely enough to prevent damage in transit. We cannot accept damaged items.
Please do not use the item’s original packaging as a shipping container. To avoid damage and ensure you’re refunded, pack items in the original packaging and place inside of a larger, separate shipping container. We recommend using the box your items were originally shipped in.
Include packing slip or other contact information.
SHIPPING
Make sure your return or exchange gets to us promptly and without any problems following the guidelines listed below. Following these recommendations will ensure your returns and exchanges are processed quickly.
Customers are responsible for all return shipping charges.
All shipments must be prepaid. We do not accept C.O.D. or any variation of similar processes. Packages shipped C.O.D. will be rejected upon delivery attempt and returned to the customer.
Shipping return labels can be obtained when you contact us to authorize the return.
If you do decide to use your own shipping carrier, please use a carrier that incorporates tracking and insurance services.
REFUND POLICY
We want to make sure every customer receives their products in new condition. To ensure this, returns must also be received in new condition.
We like to keep things simple. For a fast turnaround and 100% refund on items returned, make sure your return adheres to the following guidelines:
- All items must be returned within 30 days of their original delivery date.
- All returned products must be in new condition with zero wear, the original packaging, and all tags/stickers/films still attached.
We cannot accept returns on items that show any signs of use, damage, or wear. This includes but is not limited to scratches, scuffs, stretching, dents, dirt, pet hair, or any signs the product has been mounted.
If you’re thinking of returning an item, please do not wear it out for a ride or mount and use it before you initiate a return. We will not be able to accept it! Test boot fitment by wearing them around your house on carpet, but do not scuff and dirty them by going outside or on a test ride.
All returned items are inspected; used and damaged items will be returned to the customer.
Please note: Shipping fees, duties, taxes or brokerage fees are non-refundable.
NO RESTOCKING FEES
We want you to be happy with our products. If you aren’t, send the item back. Return any new, unused, and intact item within 30 days of receiving it, and we’ll make sure you get a 100% refund on returned items.
PROCESSING
All returns will be made through our Ohio location where they will be inspected and exchanged, or refund initiated.
Refunds will be issued back to the original method of payment.
Refunded amounts may also be used to partially or fully pay for exchange orders.
Gift cards used to partially pay for the order will be refunded first, with the remaining balance being credited to the original form of payment.
For refunds on a card that has expired, refund checks will be sent out to the billing address on the order.